Hania Wojtowicz Email: haniaw@allstream.net
WWW: http://www.haniazone.com

Skills * Employment History * Education * Professional Development * Personal Interests * References * Hardware/Software List


Skills:

Management Able to manage projects, people and budgets to complete tasks successfully and on time. Adept at coordinating the successful implementation of new systems and procedures.
Technical Able to use, teach and troubleshoot for a large number of software and hardware products. Adept at analysis, design, architecture and programming. A complete list of products is available.
Writing Able to produce extensive system documentation and clear user manuals, training and educational materials, creative and instructive newsletters, audio/visual scripts, news releases, articles and other promotional material. Extensive experience with electronic documentation such as online help systems and web sites.
Training Able to teach classes, give demonstrations and coordinate workshops and seminars for a wide range of students. Topics have included computer hardware/software, technical writing, consulting skills, problem solving, database design, HTML development, CGI programming, etc.
Problem Solving Able to make sound decisions and commit to a course of action, after examining all viable alternatives, within established time frames.


Employment History:

2002-present Canadian Imperial Bank of Commerce (CIBC)
Business Consultant, Forms Management
Duties: provide project and implementation management; provide application design and development services; provide quality assurance management, test design and test implementation; produce technical documentation related to software development; provide consulting on matters relating to electronic document development.
1998-2001 Consultant and Project Manager
Duties: provide project and implementation management; provide Internet design and development services; provide quality assurance management, test design and test implementation; produce technical documentation related to software development; provide consulting on matters relating to office automation, decision support, training and system implementation.
Clients: North American Media Engines (StoryServer)
(National Cancer Institute, Vignette Corporation, Pearson Education, MassMutual Financial Group, iWon, Notara, Sonera Nederland BV)
Microsoft Canada (Money 98)
NCR Canada
SCT Technologies (BANNER CIS)
Symantec Corporation (E-commerce)
1997-1998 HUMMINGBIRD COMMUNICATIONS LTD.
Manager, Technical Writing
Duties: manage technical writing and graphic design team; develop and manage project plans and schedules; produce manuals, online help systems and web pages for system administrators and end users documenting various Hummingbird products (Exceed, NFS Maestro, Host Explorer, Common Ground, etc); lead efforts to redesign and re-architect manuals, help systems and product GUI; develop and produce corporate style guide; develop and produce R&D development guidelines.
1993-1997 SYMANTEC CORPORATION (previously Delrina Corporation)
Internet Development Manager (1995-1997)
Duties: manage content development team (employees and contractors); develop and manage project plans, schedules and budgets; design and architect large corporate web sites; manage online security; design and program web-based Electronic Commerce system; coordinate product information and online product sales with many varied departments throughout the corporation; provide analysis, architecture and design to other departments building internal web sites.
(shop.symantec.com, cafe.symantec.com, www.symantec.com, www.healthypc.com, www.cyberjack.com)
Documentation Manager (1993-1995)
Duties: manage technical writing team; develop and manage project plans, schedules and budgets; produce manuals, online help systems and web pages for end users and developers documenting various Symantec and Delrina products (WinFax, FormFlow, Cyberjack, Internet Messenger, etc); manage Technical Support faxback system and produce Technical Notes to support customers; participate in company wide Best Practices committee; develop and produce corporate style guide.
1988-1993 LIONSTAR PRODUCTIONS
Consultant and Project Manager
Duties: provide products and services to information processing professionals who support end user computing in their organizations; produce newsletters, manuals, presentations and other publications; provide consulting on matters relating to office automation, decision support, training and system implementation; organize and teach classes, seminars and conferences.
Clients: Bank of Montreal
Canadian Imperial Bank of Commerce
Cassels, Brock & Blackwell
Kmart Canada
Ministry of Labour
Ministry of Government Services
Ministry of Consumer & Commercial Relations
PC Etcetera
Purolater Courier
Royal Bank of Canada
Toronto-Dominion Bank
Unitel Communications
1983-1988 AETNA CANADA
Information Centre Specialist (March 1984-April 1988)
Duties: install and administrate electronic mail system; evaluate and recommend PC, mainframe and word processor software; consult with end users regarding hardware and software requirements; support end users regarding PC and mainframe applications; write and maintain product documentation; write bimonthly newsletter to user community; develop training programs and train users; provide systems analysis and design consulting to end users.
Marketing Communications Coordinator (February 1983-March 1984)
Duties: produce quarterly magazine for field staff; produce monthly sales reports and product newsletters; administrate field recognition program; produce brochures, news releases and promotional material; assist with quarterly sales campaigns, national sales conferences and other sales meetings; write programs and procedures to automate bulletins and sales data reporting.
1979-1983 ROGERS COMMUNICATIONS
Assistant to Director of Programming, Assistant to President
1977-1979 CITY-TV
Production Assistant


Education:


Professional Development:

Certifications Vignette Corporation
Vignette Certified Software Professional
Education
  • "Lotus Notes Application Development"
    Knowledge Alliance, Toronto, Ontario, 1996
  • "Fundamentals of Solaris 2.X"
    Sun Microsystems, Fremont, California, 1996
  • "Customized FrameMaker 5.0"
    Vision Computer Associates Inc., Toronto, Ontario, 1995
Memberships
  • Project Management Institute (PMI)
  • The HTML Writers Guild
  • Society for Technical Communication (STC)
  • Canadian Information Processing Society (CIPS)
Awards

Symantec Corporation Web Site
  • Society for Technical Communication
    International Online Communication Competition
    Award of Achievement & Award of Distinguished Technical Communication, 1997
  • Society for Technical Communication
    Online Communication Competition (Toronto Chapter)
    Award of Achievement, 1997
  • Society for Technical Communication
    WWW Home Page Competition (LoneStar Chapter)
    Best of Show and Distinguished Technical Communication, 1996

Delrina Corporation Web Site

Presentations
  • "Producing Successful Newsletters"
    Information Centre Conference, Anaheim, California, 1989
  • "Doing It Well - Beyond E-Mail"
    Information Centre Exchange, Toronto, Ontario, 1987
  • "The Full Potential of Electronic Mail"
    Information Centre Conference, New Orleans, Louisiana, 1987
  • "Reportpack - Database Management on the Displaywriter"
    IBM Canada, Toronto, Ontario, 1985


Personal Interests: Member of:

Reading, creative writing, films, photography, horseback riding, travel, craft making.


References: Available upon request.


Hardware/Software List:

Hardware:
  • IBM compatibles
  • Macintosh
  • Unix workstations
  • IBM mainframes

Operating Systems:

  • Windows 98/95
  • Windows NT
  • Windows 3.x
  • Unix
  • DOS
  • SUN OS
  • Novell Netware
  • MVS/XA
  • VM/CMS

Mainframe/Workstation Software:

  • StoryServer 5.0 (Vignette Corporation)
  • Tcl (Tool Command Language)
  • iChannel (iMediation)
  • PL/Sql
  • Solaris 2.x
  • Perl/CGI
  • Lotus Notes/Domino
  • Netscape Servers (Commerce, Communications, Enterprise)
  • Oracle
  • SQL Server
  • DISOSS-PS/370
  • PROFS
  • EXPLAIN
  • Integral HRMS
  • BANNER CIS
PC/Macintosh Software:
  • ACT
  • Adobe Acrobat
  • Adobe PhotoShop
  • cc:Mail
  • Corel Draw
  • Crystal Reports
  • DataEase
  • dBASE IV
  • FormFlow
  • FrameMaker
  • Intersolv PVCS Manager
  • Intersolv PVCS Tracker
  • LoadRunner
  • Lotus 1-2-3
  • Microsoft Access
  • Microsoft Exchange
  • Microsoft Internet Explorer
  • Microsoft Office (Word, Excel, PowerPoint)
  • Microsoft Project
  • Netscape Communicator
  • Norton AntiVirus
  • Norton Utilities
  • Pagemaker
  • pcANYWHERE
  • Test Director
  • Ventura Publisher
  • Visio Technical
  • Visual Café
  • WebEdit PRO
  • WinComm PRO
  • WinFax PRO
  • WordPerfect
  • etc.

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Copyright © 2000 Hania Wojtowicz. Last revised: April 18, 2007